Support

Terrible support after Airbnb charged me in a foreign currency for a local booking : AirBnB

2021-09-08T07:05:52+00:00Categories: Vacation Rental Academy|Tags: , , , , , , , |

Hi, So my partner made a local booking [...]

Task-Oriented Conversational AI in Airbnb Customer Support | by Gavin Li | The Airbnb Tech Blog | Aug, 2021

2021-08-12T05:36:23+00:00Categories: Vacation Rental Academy|Tags: , , , , , , , , |

Customer Support (CS) can make or break a [...]

Continuing Our Support of the Lottie Open Source Community | by Joe Lencioni | Airbnb Engineering & Data Science | Nov, 2020

2020-11-16T02:56:45+00:00Categories: Vacation Rental Academy|Tags: , , , , , , , , , , , , , |

Lottie is an open-sourced Android, iOS, Web, React [...]

Using Chatbots to Provide Faster COVID-19 Community Support | by Chris Zhu | Airbnb Engineering & Data Science | Jul, 2020

2020-07-19T14:19:44+00:00Categories: Vacation Rental Academy|Tags: , , , , , , , , , , , , , |

Helpbot is a customer support chatbot powered by [...]

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